Privacy Policy

Last updated: July 2025

At AIN Global Real Estate ("we", "our", "us"), we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or engage with our AI concierge.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, nationality, and residency status.
  • Property Preferences: Budget range, preferred areas, property type, timeline, and investment goals.
  • Usage Data: IP address, browser type, pages visited, time spent on site, and interactions with our AI chat widget.
  • Communication Data: Records of emails, WhatsApp messages, calls, and consultation bookings.

How We Use Your Information

We use your information to:

  • Provide property recommendations and investment advice tailored to your needs.
  • Process property inquiries, valuations, and consultation bookings.
  • Communicate with you about properties, market updates, and opportunities.
  • Improve our website, AI concierge, and overall client experience.
  • Comply with UAE regulatory requirements, including RERA and DLD obligations.

AI Chat Data

Conversations with our AI concierge, Aria, are stored securely to improve response quality and enable seamless handoff to our human consultants. Your chat data is:

  • Encrypted in transit and at rest.
  • Never shared with third parties for marketing purposes.
  • Accessible only to your assigned AIN Global advisor and senior management.
  • Retained for 12 months unless you request deletion.

Data Sharing

We do not sell your personal data. We may share your information with:

  • Developer Partners: To verify unit availability and pricing (only with your explicit consent).
  • Mortgage Partners: To facilitate mortgage pre-approval (only with your explicit consent).
  • Legal Authorities: When required by UAE law or court order.
  • Service Providers: Website hosting, analytics, and CRM platforms (bound by confidentiality).

Your Rights

Under the UAE Personal Data Protection Law (PDPL), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal retention requirements).
  • Withdraw consent for marketing communications at any time.
  • Request a copy of your data in a portable format.

To exercise these rights, contact us at info@ainglobal.ae.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. We use Google Analytics 4 and Google Tag Manager for website analytics.

Data Security

We implement industry-standard security measures including SSL encryption, secure server hosting, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: info@ainglobal.ae
  • Phone: +971 55 342 3631
  • Address: Dubai, United Arab Emirates